Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

Return eligibility

Because our products are consumable dietary supplements, unopened products must be returned in their original, sealed packaging. Opened products are not eligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise.

Sale-priced products and bundles follow the same return eligibility rules unless an item is clearly marked final sale before purchase. Gift cards are final sale.

Starting a return

Contact us at help@morvida.shop with your order number and the reason for your return. If the return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items sent back without prior authorization may not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos when available so we can make it right.

Exchanges

The fastest way to receive a different product is to return the eligible item and place a separate order after your return is accepted.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact help@morvida.shop.

Subscriptions

Returning an order does not automatically cancel a subscription. Manage or cancel future subscription orders through your customer account before the next processing date.